FAQs

1. Standard shipping orders will be packaged, printed, and processed within our warehouse in United Kingdom, then dispatched via United Kingdom's local postal service.

2. Orders shipping to the United States will be dispatched from our main warehouse in United Kingdom to USPS to you.

When your order's status is "fulfilled", this means that your parcel has been sent out from our warehouse to the courier/post office for processing and will be on its way to you for the final delivery.

Once we receive your returned item and confirm it meets the return conditions, your refund will be processed within 3-5 business days. The refund might take 5-7 business days to reflect in your account, depending on your bank or payment provider. We’ll send you a confirmation once your refund has been initiated, and you can always reach out to us if you have any questions about the status.

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

If you need to change the shipping address, please contact us as soon as possible. Once your order has been shipped, we may not be able to change the address.

However, if your order is still processing, our customer support team will help update the address to ensure it arrives at the correct location.

Yes, you can return your item for a refund. We provide a 90-day money back guarantee for any reason. If you are unsatisfied with your purchase, you have the option to return the item within 90 days after receiving your order and receive a full refund. It doesn't matter what the reason is for your return; we stand behind our guarantee to ensure customer satisfaction.

We accept:

• Credit Card
• Debit Card
• PayPal
• Apple Pay (Safari browser Required)

We do not accept:

• Bitcoin
• Cheques
• Bank Transfers
• COD (cash on delivery)

We accept several types of Credit Cards, including Visa, MasterCard, Discover, and American Express. Please note only one credit card can be used per order.